FREE Shipping on orders $75+
Frequently Asked Questions
How can I contact support?
Please visit our Contact Us form to be connected with a Verli Team Member.
What hours can I expect a response when I contact support?
You can reach our support team Monday through Friday from 9:00 AM–5:00 PM EST. Our standard response time is within 24 business hours.
Where is Verli based?
Verli is a Florida-based company with a small, dedicated team passionate about hormonally-conscious, safe skincare solutions. Every Verli formula is thoughtfully developed and manufactured in the USA in certified cruelty-free facilities that uphold rigorous quality standards. We thoughtfully source high-quality ingredients from trusted partners around the world, selecting each one for its purity, safety, and performance. Every product is then carefully filled, packaged, and shipped from the USA in facilities that follow strict quality and safety practices.
Where can I follow Verli on social media?
You can follow along on Instagram at @verliofficial or on TikTok at @verli.official.
Are Verli products clean?
Yes, Verli products are clean and consciously formulated with skin harmony in mind. We follow some of the strictest standards in skincare, formulating in line with EU cosmetic regulations that restrict more than 1,600 toxic ingredients. Our products are aligned with Credo Clean and EWG principles, and go a step further by removing additional ingredients under scrutiny, such as phenoxyethanol and certain fragrance allergens.
All Verli products are formulated without: SLS, SLES, DMDM Hydantoin, phthalates, parabens, silicones, 1,4-Dioxane, acrylamide, aluminum salts, animal oils/musks/fats, benzophenone + related compounds, butylated hydroxyanisole (BHA), butoxyethanol, carbon black (black 2), coal tar, cyclic silicones, ethanolamine compounds, formaldehyde + formaldehyde-releasing agents, hydroquinone, lead + lead acetate, mercury + mercury compounds (thimerosal), methoxyethanol, methylchloroisothiazolinone, methylisothiazolinone, nanoparticles, retinoids, and fragrance allergens.
Are Verli products all-natural?
While we seek to formulate with as many purely natural ingredients as possible, we compare every ingredient for its proven benefits, whether it comes from nature or modern innovation. By blending optimized botanicals with trusted lab-crafted ingredients, we create plant-derived products that deliver real results without compromising safety.
Are Verli products vegan & cruelty-free?
Yes. Every Verli product is certified vegan and cruelty-free.
Are Verli products gluten-free?
Yes. Every Verli product is formulated without ingredients that contain gluten, including wheat, barley, rye, triticale, and their derivatives.
Are Verli products parabens, phthalates & sulfate-free?
Yes. Every Verli product is free from parabens, phthalates, and the stripping sulfates sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES).
Are Verli products free of synthetic dyes/colorants?
Yes. Verli does not formulate any of its products with synthetic dyes or colorants.
Are Verli products fragrance-free?
Yes. Every Verli product in our skincare line is formulated without synthetic fragrance.
Where are Verli products made?
Verli products are manufactured in the United States using carefully selected ingredients sourced from around the world. We choose each ingredient based on where it is known to perform best, selecting each one for its purity, safety, and performance. This thoughtful approach allows us to create formulas that reflect our high standards from sourcing through production.
Is Verli's packaging recyclable?
Yes. Verli products are packaged in recyclable glass bottles with FSC-certified paper cartons. The pumps (PP) and caps (ABS) are also recyclable in many areas, though recycling guidelines vary by location, so we recommend checking with your local recycling program for disposal instructions.
How long are Verli products good for after opening?
We recommend using Verli products within 6 months of opening for the best experience and performance. When stored in a cool, dry place away from direct sunlight, unopened products typically maintain their quality for 6–12 months.
Are Verli products safe to use during pregnancy/nursing?
We understand why this is an important question. While we don't label our products as "pregnancy safe" because there is no universal standard for that claim, our formulas do not contain ingredients that are commonly recommended to be avoided during pregnancy or while breastfeeding.
Because every pregnancy and postpartum journey is unique, we always recommend discussing your skincare routine with your healthcare provider, who can provide guidance based on your individual needs. If you have questions about a specific Verli product or ingredient, we're always happy to help.
Are Verli products good for different types of skin?
Yes. Verli is designed to support your skin's natural balance, whether it leans oily, dry, normal, or somewhere in between. Our non-disruptive formulas are created to work in harmony with your skin's natural state, supporting what it needs without stripping what it doesn't. Because every complexion is unique, we recommend patch testing before use.
In what order should I use Verli products?
We recommend the following order for both morning and evening: begin with Gentle Daily Cleanser (cleanse), follow with Hydrating Serum (hydrate/nourish), and finish with Nourishing Eye Cream (target/treat the eye area).
Where can I purchase Verli products in the United States?
You can shop Verli products directly on verliofficial.com or through our official Amazon storefront.
What are your shipping options?
We currently ship within the United States only. We offer Ground Shipping for $7.95 (standard delivery time varies by location).
How can I qualify for free shipping?
All orders of $75 or more (before taxes and after discounts) qualify for free ground shipping within the United States. The free shipping option will appear automatically at checkout once your order total meets the requirement.
When will my order ship?
Orders are processed and shipped within 1–2 business days after being placed. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
How long does shipping & delivery take?
Orders are processed within 1–2 business days. Ground Shipping typically takes 7-10 business days.
Please note: During holidays, promotional events, or periods of high order volume, processing and delivery times may take longer. Weather or carrier-related delays may also impact delivery.
Can you ship to business addresses?
Yes, we can ship to business addresses as long as the address provided is valid and can receive deliveries from our shipping carriers.
Do you ship to Alaska and Hawaii?
Yes, we ship to both Alaska and Hawaii. Please note that shipping times may be longer than standard delivery estimates, and expedited shipping options may have limited availability.
Do you ship to U.S. territories (such as Puerto Rico or Guam)?
At this time, we do not ship to U.S. territories, including Puerto Rico, Guam, or the U.S. Virgin Islands. We currently ship within the 50 United States only.
How can I change my shipping address?
For security reasons, we are unable to change the shipping address once an order has been placed. If you entered the wrong address, please reach out to our customer service team at hello@verliofficial.com for support.
Will I be charged sales tax?
Yes. Sales tax is applied to orders as required by state and local laws. The exact amount will be calculated and shown at checkout.
How do I track my order?
You can track your order by logging into your account on our website and clicking on Order Details. Once your order has shipped, you’ll also receive a confirmation email with a tracking link.
How do I check the status of my order?
You can check the status of your order anytime by logging into your account and selecting Order Details. You’ll also receive email updates as your order is confirmed, shipped, and out for delivery.
Can I return or exchange my order?
For the health and safety of our community, we’re unable to accept returns or exchanges on skincare once it has left our facility.
Each Verli product is carefully formulated and quality-checked, and it’s crucial to us that you feel fully supported in your purchase—if your order arrives damaged, incorrect, or if you encounter an issue with your product, please contact us at hello@verliofficial.com within 30 days of delivery, and we’ll ensure it’s resolved.
Where will my gift card be sent?
Verli gift cards are delivered electronically to the email address provided at checkout shortly after purchase.
Do Verli gift cards expire?
No, Verli gift cards never expire and can be used at any time.
Where can I use my Verli gift card?
Gift cards are redeemable exclusively for products purchased through the official Verli website.
Do you offer wholesale pricing or professional discounts?
Please visit our Contact Us form to be connected with a Verli Partnerships Specialist.
Who should I contact for press inquiries?
At this time, Verli handles all creator partnerships through ShopMy. If you already have a ShopMy account, simply visit the Partnertab and search “Verli” to create new affiliate links and view our available commission rate.
Who should I contact if I'm a retailer or distributor?
Please visit our Contact Us form to be connected with a Verli Team Member.
How can I contact support?
Please visit our Contact Us form to be connected with a Verli Team Member.
What hours can I expect a response when I contact support?
You can reach our support team Monday through Friday from 9:00 AM–5:00 PM EST. Our standard response time is within 24 business hours.
Where is Verli based?
Verli is a Florida-based company with a small, dedicated team passionate about hormonally-conscious, safe skincare solutions. Every Verli formula is thoughtfully developed and manufactured in the USA in certified cruelty-free facilities that uphold rigorous quality standards. We thoughtfully source high-quality ingredients from trusted partners around the world, selecting each one for its purity, safety, and performance. Every product is then carefully filled, packaged, and shipped from the USA in facilities that follow strict quality and safety practices.
Where can I follow Verli on social media?
You can follow along on Instagram at @verliofficial or on TikTok at @verli.official.
Are Verli products clean?
Yes, Verli products are clean and consciously formulated with skin harmony in mind. We follow some of the strictest standards in skincare, formulating in line with EU cosmetic regulations that restrict more than 1,600 toxic ingredients. Our products are aligned with Credo Clean and EWG principles, and go a step further by removing additional ingredients under scrutiny, such as phenoxyethanol and certain fragrance allergens.
All Verli products are formulated without: SLS, SLES, DMDM Hydantoin, phthalates, parabens, silicones, 1,4-Dioxane, acrylamide, aluminum salts, animal oils/musks/fats, benzophenone + related compounds, butylated hydroxyanisole (BHA), butoxyethanol, carbon black (black 2), coal tar, cyclic silicones, ethanolamine compounds, formaldehyde + formaldehyde-releasing agents, hydroquinone, lead + lead acetate, mercury + mercury compounds (thimerosal), methoxyethanol, methylchloroisothiazolinone, methylisothiazolinone, nanoparticles, retinoids, and fragrance allergens.
Are Verli products all-natural?
While we seek to formulate with as many purely natural ingredients as possible, we compare every ingredient for its proven benefits, whether it comes from nature or modern innovation. By blending optimized botanicals with trusted lab-crafted ingredients, we create plant-derived products that deliver real results without compromising safety.
Are Verli products vegan & cruelty-free?
Yes. Every Verli product is certified vegan and cruelty-free.
Are Verli products gluten-free?
Yes. Every Verli product is formulated without ingredients that contain gluten, including wheat, barley, rye, triticale, and their derivatives.
Are Verli products parabens, phthalates & sulfate-free?
Yes. Every Verli product is free from parabens, phthalates, and the stripping sulfates sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES).
Are Verli products free of synthetic dyes/colorants?
Yes. Verli does not formulate any of its products with synthetic dyes or colorants.
Are Verli products fragrance-free?
Yes. Every Verli product in our skincare line is formulated without synthetic fragrance.
Where are Verli products made?
Verli products are manufactured in the United States using carefully selected ingredients sourced from around the world. We choose each ingredient based on where it is known to perform best, selecting each one for its purity, safety, and performance. This thoughtful approach allows us to create formulas that reflect our high standards from sourcing through production.
Is Verli's packaging recyclable?
Yes. Verli products are packaged in recyclable glass bottles with FSC-certified paper cartons. The pumps (PP) and caps (ABS) are also recyclable in many areas, though recycling guidelines vary by location, so we recommend checking with your local recycling program for disposal instructions.
How long are Verli products good for after opening?
We recommend using Verli products within 6 months of opening for the best experience and performance. When stored in a cool, dry place away from direct sunlight, unopened products typically maintain their quality for 6–12 months.
Are Verli products safe to use during pregnancy/nursing?
We understand why this is an important question. While we don't label our products as "pregnancy safe" because there is no universal standard for that claim, our formulas do not contain ingredients that are commonly recommended to be avoided during pregnancy or while breastfeeding.
Because every pregnancy and postpartum journey is unique, we always recommend discussing your skincare routine with your healthcare provider, who can provide guidance based on your individual needs. If you have questions about a specific Verli product or ingredient, we're always happy to help.
Are Verli products good for different types of skin?
Yes. Verli is designed to support your skin's natural balance, whether it leans oily, dry, normal, or somewhere in between. Our non-disruptive formulas are created to work in harmony with your skin's natural state, supporting what it needs without stripping what it doesn't. Because every complexion is unique, we recommend patch testing before use.
In what order should I use Verli products?
We recommend the following order for both morning and evening: begin with Gentle Daily Cleanser (cleanse), follow with Hydrating Serum (hydrate/nourish), and finish with Nourishing Eye Cream (target/treat the eye area).
Where can I purchase Verli products in the United States?
You can shop Verli products directly on verliofficial.com or through our official Amazon storefront.
What are your shipping options?
We currently ship within the United States only. We offer Ground Shipping for $7.95 (standard delivery time varies by location).
How can I qualify for free shipping?
All orders of $75 or more (before taxes and after discounts) qualify for free ground shipping within the United States. The free shipping option will appear automatically at checkout once your order total meets the requirement.
When will my order ship?
Orders are processed and shipped within 1–2 business days after being placed. You’ll receive a confirmation email with tracking information as soon as your order is on its way.
How long does shipping & delivery take?
Orders are processed within 1–2 business days. Ground Shipping typically takes 7-10 business days.
Please note: During holidays, promotional events, or periods of high order volume, processing and delivery times may take longer. Weather or carrier-related delays may also impact delivery.
Can you ship to business addresses?
Yes, we can ship to business addresses as long as the address provided is valid and can receive deliveries from our shipping carriers.
Do you ship to Alaska and Hawaii?
Yes, we ship to both Alaska and Hawaii. Please note that shipping times may be longer than standard delivery estimates, and expedited shipping options may have limited availability.
Do you ship to U.S. territories (such as Puerto Rico or Guam)?
At this time, we do not ship to U.S. territories, including Puerto Rico, Guam, or the U.S. Virgin Islands. We currently ship within the 50 United States only.
How can I change my shipping address?
For security reasons, we are unable to change the shipping address once an order has been placed. If you entered the wrong address, please reach out to our customer service team at hello@verliofficial.com for support.
Will I be charged sales tax?
Yes. Sales tax is applied to orders as required by state and local laws. The exact amount will be calculated and shown at checkout.
How do I track my order?
You can track your order by logging into your account on our website and clicking on Order Details. Once your order has shipped, you’ll also receive a confirmation email with a tracking link.
How do I check the status of my order?
You can check the status of your order anytime by logging into your account and selecting Order Details. You’ll also receive email updates as your order is confirmed, shipped, and out for delivery.
Can I return or exchange my order?
For the health and safety of our community, we’re unable to accept returns or exchanges on skincare once it has left our facility.
Each Verli product is carefully formulated and quality-checked, and it’s crucial to us that you feel fully supported in your purchase—if your order arrives damaged, incorrect, or if you encounter an issue with your product, please contact us at hello@verliofficial.com within 30 days of delivery, and we’ll ensure it’s resolved.
Where will my gift card be sent?
Verli gift cards are delivered electronically to the email address provided at checkout shortly after purchase.
Do Verli gift cards expire?
No, Verli gift cards never expire and can be used at any time.
Where can I use my Verli gift card?
Gift cards are redeemable exclusively for products purchased through the official Verli website.
Do you offer wholesale pricing or professional discounts?
Please visit our Contact Us form to be connected with a Verli Partnerships Specialist.
Who should I contact for press inquiries?
At this time, Verli handles all creator partnerships through ShopMy. If you already have a ShopMy account, simply visit the Partnertab and search “Verli” to create new affiliate links and view our available commission rate.
Who should I contact if I'm a retailer or distributor?
Please visit our Contact Us form to be connected with a Verli Team Member.
It's in our nature to help.
Have additional questions about your skin, our products, or an order? Send us a message.